This notice and legal information regulates the use of the Internet portal service "www.horecazon.com" that Emilianna S.A. with registered office at C / Plaza Europa, 14 17600 Figueres, Spain, with telephone +34 972 501 962 and CIF: A17123944.
Is it your first online purchase? Here are some tips that may be helpful.
Buy a product
You can buy any of the products that appear in our online store, those that are in stock, will be sent to you immediately. In the event that a product is not in stock at the time of preparing the order, it will be sent as soon as possible. In this case, if the waiting time is longer than normal, we will send you an electronic mail to confirm if you are still interested in buying the product.
Customer service / after-sales service
Our commercial team is available to answer any questions you may have after or before placing an order. You can write to firstname.lastname@example.org
Can not find what you are looking for?
Our catalog is 100% online, if you are interested in a product that you do not find or have any suggestions to add to our catalog you can send an email to email@example.com
Payment by credit card and Paypal
Payment by credit card is made securely through a payment gateway with a credit card from LaCaixa
As soon as the payment by Paypal is made safely through the payment platform of this one.
For any questions regarding payments you can contact us by writing to firstname.lastname@example.org
Payment by transfer
After placing an order, we will send you an email with the amount to be paid, as well as our bank details so you can make the transfer. In this case the order will be prepared once we receive the payment, if you want to speed up the process you can send us the proof of the transfer to email@example.com
Information about the prices of our products
The price of the products is indicated in our online store at all times, prices already include 21% because of the value added tax (I.V.A).
At all times of the online purchase process the customer can see the price of the products, as well as the total price before placing the order.
The purchase system is subject to the legislation in force in Spain, therefore, the sales operations will be understood to be made at the address of Emilianna S.A.
You will have 14 calendar days, from the day of delivery of the product, to return it unused and exchange it for another product, you can also request the refund of the money in the following cases:
• The measurement or color of the product is not adequate
• The product received is not the one that had been purchased
• In these cases we will assume the expenses of returning the product and sending the new product
From the moment you receive our products you will have 36 hours to communicate in writing that the product received has some flaw, caused by transportation or is defective.
In case you receive less products than those that appear on the delivery note, at the time of receipt, you must indicate the anomaly in the praise of the transport agency and inform us by email or phone.
ATTENTION: In other situations than those described above, we can not assume the expenses caused by the return.
Instructions to return a product:
1. The first thing you should do is contact us in the email firstname.lastname@example.org to make sure you do not pay any transport costs
2. You will receive an authorization number by e-mail for the return, then you can send us the product. In the same email we will also send you the address and all the documentation you need to return the product.
3. The product must be returned with its original packaging, box, instructions, etc ...
ATTENTION: If you do not follow the steps described above, all expenses incurred for not having contacted us before the return, for not having waited to receive the authorization number for the return or for not having used the documents provided, will be deducted from our debt to you. We can not pay any costs incurred by the client due to these reasons described here.
What happens in case of warranty problems?
Our products are shipped with the original packaging, manuals and documentation provided by the suppliers. The warranty we offer is the same as that offered by the manufacturer. During all that time, we will repair or change any product as soon as we receive it.
Although most leading brands offer an International Guarantee, we believe that it is unethical to sell a product and leave possible warranty problems in the hands of local stores.
Therefore, in case of warranty problems, send us an email and we will give all the necessary information to arrange a collection of the product in question at our expense to fix or change it.
Complaints or claims
If you have any complaint or claim about our online store, please contact us at email@example.com and we will respond as soon as possible.