Terms of service
General Terms and Conditions
1. Company Information
Company: HORECAZON SL
Address: DOCTOR CASTELO, 44, 28009 Madrid, Spain
Email: info@horecazon.com
VAT identification number: ESB55462709
2. Products and Services
HORECAZON SL specialises in supplying products and equipment for the hotel and catering industry. Our product range is designed to meet the needs of the sector while ensuring the highest standards of quality and functionality. All available products are clearly displayed on our website.
We keep our stock information up to date. However, if a product becomes unavailable between the time the order is placed and the time it is processed, we will inform the customer immediately of the available options: wait until the product is back in stock, choose an alternative product, or cancel the order and receive a refund.
Product prices correspond to the amounts displayed on our website at the time of purchase. Before confirming the order, the customer will be able to view the total amount, including all applicable taxes, ensuring full transparency.
3. Prices and Payments
The prices displayed on our website include all applicable taxes unless otherwise stated. We ensure that our customers fully understand the costs before completing a purchase.
We offer several payment methods for greater flexibility:
Bank transfer: The necessary payment details will be provided during the checkout process. The order will be processed once payment has been received.
PayPal: A fast and secure payment method using a PayPal account or a credit card through the PayPal platform.
Credit card: We accept most major credit cards, with secure payment processing through our payment gateway.
We are committed to providing a safe and efficient shopping experience, with secure and transparent transactions.
4. Shipping and Delivery
Shipping costs and delivery times depend on the destination country and can be viewed in the “Shipping Information” section of our website.
5. Right of Withdrawal
Consumers have the statutory right of withdrawal, as described in our Withdrawal Policy. Businesses are not granted any voluntary right of withdrawal.
6. Warranties and Liability
As the products sold are primarily intended for single use, no additional warranty is provided beyond the specifications stated at the time of sale. HORECAZON SL’s liability is limited to the value of the purchased product and excludes any compensation for direct or indirect damages.
7. Privacy Policy
The protection of our customers’ personal data is particularly important to us. All information collected during the purchasing process will be used exclusively to process the transaction and improve customer service. We will not disclose personal data to third parties unless this is necessary to complete the transaction or required by law.
Customers have the right to access, correct or delete their personal data at any time by contacting us at info@horecazon.com.
8. Applicable Law and Jurisdiction
These General Terms and Conditions are governed by Spanish law. In the event of a legal dispute, the parties agree to first seek an amicable settlement before initiating court proceedings. If no agreement can be reached, and provided that Article 29 of the Spanish Law on Information Society Services and Electronic Commerce (LSSI) does not provide otherwise, the competent courts shall be those of the judicial district of Madrid, Spain.
9. Dispute Resolution
In the event of a dispute, we undertake to work with the customer to seek an amicable solution. If no agreement can be reached, the customer may use the mediation and arbitration mechanisms available under Spanish law.
10. Consumer Rights
Consumers purchasing products from HORECAZON SL are entitled to all rights provided under Spanish and European consumer protection legislation, including the right to withdraw from the contract within 14 days of receiving the order.
11. Amendments to the Terms and Conditions
HORECAZON SL reserves the right to amend these General Terms and Conditions at any time. Any changes will be published on our website and will take effect immediately. Customers will be subject to the terms and conditions in force at the time of their purchase.